FAQs

I haven't receive my order. When will it arrive?

A: When your order is sent, you will receive an email with information and the tracking number. Delivery time within Finland is 3-6 working days. Delivery time within the EU is 7-10 working days.

 A: Delivery times specified in pre-orders!

What is your return policy?

A: Please return your order in original packaging along with your return slip. Fill out the enclosed return form and the reason for your return. All returns will be processed within 14 working days.

What are the payment options?

A: You can choose to pay via PayPal or card.

Any questions?

A: In case you haven't found what you're looking for, please write us an email at strassifinland@gmail.com and we'll get back to you. We're always happy to help!